Privacy Policy

Privacy Policy – ​​Oracces

Last updated: October 2025

1️⃣. Introduction

This Privacy Policy describes how Oracces collects, uses and protects the personal information of its users in connection with the sale and use of its eSIMs and associated services.
Oracces is committed to processing all personal data in accordance with the General Data Protection Regulation (GDPR) .

2️⃣. Data controller

Responsible: Mohamed Wafik Khemiri
Brand: Oracces
Address: 229 Rue Saint-Honoré, 75001 Paris, France
Email: support@oracces.com

3️⃣. Data collected

Oracces only collects the information necessary for the proper execution of its services:

  • Name, first name, email address and country of residence

  • Billing data (payment, billing address)

  • Technical data related to the use of the site (cookies, IP address, device used, browser)

  • Information related to the use of the eSIM (activation, duration, country of use)

4️⃣. Purpose of the processing

This data is collected for:

  • Process and deliver your eSIM orders

  • Provide customer assistance and technical support

  • Improve services and user experience

  • Send notifications related to your orders or special offers (if you have consented)

  • Comply with legal and accounting obligations

5️⃣. Sharing data

Your data may only be shared with:

  • Oracces technical partners (hosts, eSIM providers, payment gateways)

  • Secure payment providers (Shopify Payments, Stripe, PayPal, etc.)

  • Legal authorities if required by law.

No personal data is sold or exchanged to third parties for commercial purposes.

6️⃣. Security and hosting

Oracces hosts its services on the Shopify platform, which ensures a high level of security and GDPR compliance.
All data is protected by encryption and restricted access.

7️⃣. Retention period

Customer data is retained for 3 years after the last interaction, unless otherwise required by law.
Billing data is kept for 10 years , in accordance with French accounting legislation.

8️⃣. Your rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access and rectification

  • Right to erasure (“right to be forgotten”)

  • Right to object

  • Right to data portability

You can exercise these rights by contacting us at the following address:
📩 support@oracces.com

9️⃣. Cookies and analytics tools

Oracces uses cookies and audience measurement tools (such as Google Analytics) to improve navigation and site performance.
To learn more, see our Cookie Policy .

🔟. Policy Changes

Oracces reserves the right to modify this policy at any time.
The most recent version is always available on this page.
Users will be notified if there is a significant change.

📬 Contact

For any questions regarding this policy or the processing of your data, write to us at:
📧 support@oracces.com