
FAQ – eSIM Indonesia
Is my phone compatible with eSIM Indonesia?
eSIM works on most recent models (iPhone XS and above, Google Pixel 3 and above, many recent Samsung S/Note/Z). The device must be unlocked . Check your settings to see if the Add eSIM option is available.
When does the Indonesia eSIM activate and how long is it valid?
Unless otherwise stated, validity starts from the first network connection on site . Set up Wi-Fi before departure and then activate data and roaming upon arrival. Data duration and volume depend on the plan chosen.
Which local networks does eSIM Indonesia work on?
We automatically select the best available carriers in Indonesia for optimal coverage (4G/5G depending on the area). If needed, you can manually choose a carrier in the settings.
Can I share the connection (hotspot) with the eSIM Indonesia?
Yes, tethering is supported on most devices and plans. Performance may vary depending on your local network and usage.
What should I do if I have activation issues? Am I entitled to a refund?
Start by restarting your phone, enabling roaming, checking your APN and carrier selection. If the problem persists, contact support with your order number. Important: As per our policy, digital products are non -refundable after activation . A replacement/credit may be considered before activation in case of a proven technical issue.



Broadband connection on the ID network - Telkomsel 5G
No physical SIM card – no hidden fees
Instant activation – QR code in seconds
Hotspot available – share your connection with other devices
Data only – calls via VOIP apps (WhatsApp, Messenger, Skype)
Flexible plans – 1GB, 3GB, 5GB… available according to your needs
Pre-activation possible – up to 180 days before your trip