
FAQ – eSIM Sri Lanka
Is my phone compatible with eSIM Sri Lanka?
eSIM works on most recent models (iPhone XS and above, Google Pixel 3 and above, many recent Samsung S/Note/Z). The device must be unlocked . Check your settings to see if the Add eSIM option is available.
When does the Sri Lanka eSIM activate and how long is it valid?
Unless otherwise stated, validity starts from the first network connection on site . Set up Wi-Fi before departure and then activate data and roaming upon arrival. Data duration and volume depend on the plan chosen.
Which local networks does eSIM Sri Lanka work on?
We automatically select the best available carriers in Sri Lanka for optimal coverage (4G/5G depending on the area). If needed, you can manually choose a carrier in the settings.
Can I share the connection (hotspot) with the eSIM Sri Lanka?
Yes, tethering is supported on most devices and plans. Performance may vary depending on your local network and usage.
What should I do if I have activation issues? Am I entitled to a refund?
Start by restarting your phone, enabling roaming, checking your APN and carrier selection. If the problem persists, contact support with your order number. Important: As per our policy, digital products are non -refundable after activation . A replacement/credit may be considered before activation in case of a proven technical issue.


