Last updated: [10/20/2025]
1. General Information
The website www.oracces.com is operated by:
Oracces
229 rue Saint-Honoré, 75001 Paris, France
SIRET: 949 251 292 00023
📧 support@oracces.com
Oracces offers eSIMs (virtual SIM cards) delivered exclusively electronically, with no physical shipping.
2. Product Type
The eSIMs sold on the website are digital products, delivered by email in the form of a QR code along with the installation instructions required for activation.
No physical medium (card, envelope, package, etc.) is shipped.
3. Delivery Time
The QR code and activation details are sent almost instantly after payment confirmation.
Generally, the customer receives their eSIM within 3 to 4 minutes maximum at the email address provided during the order.
In case of high demand or fraud checks, this delay may exceptionally be extended by a few minutes.
4. Delivery Method
Delivery is carried out by email, to the address provided by the customer when placing the order.
It is the customer’s responsibility to:
- Provide a valid and accessible email address,
- Check their inbox, including “spam” or “junk” folders.
If the customer does not receive their email after 10 minutes, they may contact customer support at support@oracces.com and provide their order number.
5. Order Confirmation
Once payment is validated, the customer receives:
- An order confirmation email,
- A second email containing the eSIM QR code, along with technical information and installation instructions.
6. No Shipping Fees
Due to the fully digital nature of the product, no shipping fees are applied.
The price displayed at checkout is the final price paid by the customer.
7. Input Errors
Oracces cannot be held responsible for errors in the email address provided by the customer.
In case of error, the customer is invited to quickly contact support at support@oracces.com in order to attempt to resolve the situation.
8. Assistance and Support
For any questions regarding the reception or installation of the eSIM, customer support is available at:
📧 support@oracces.com
Our team generally responds within 24 business hours.
9. Applicable Law
This shipping policy is governed by French law.
In the event of a dispute, the competent courts will be those of Paris.