Privacy Policy – Oracces

Last updated: October 2025

1️⃣. Introduction

This privacy policy describes how Oracces collects, uses, and protects the personal information of its users in the context of the sale and use of its eSIMs and related services.
Oracces is committed to processing all personal data in accordance with the General Data Protection Regulation (GDPR).

2️⃣. Data controller

Controller: Mohamed Wafik Khemiri
Brand: Oracces
Address: 229 Rue Saint-Honoré, 75001 Paris, France
Email: support@oracces.com

3️⃣. Data collected

Oracces only collects the information necessary for the proper execution of its services:

  • First name, last name, email address, and country of residence

  • Billing data (payment, billing address)

  • Technical data related to website usage (cookies, IP address, device used, browser)

  • Information related to eSIM usage (activation, duration, country of use)

4️⃣. Purpose of processing

This data is collected to:

  • Process and deliver your eSIM orders

  • Provide customer support and technical assistance

  • Improve services and user experience

  • Send notifications related to your orders or special offers (if you have consented)

  • Comply with legal and accounting obligations

5️⃣. Data sharing

Your data may only be shared with:

  • Oracces’ technical partners (hosting providers, eSIM suppliers, payment gateways)

  • Secure payment providers (Shopify Payments, Stripe, PayPal, etc.)

  • Legal authorities if required by law.

No personal data is sold or exchanged with third parties for commercial purposes.

6️⃣. Security and hosting

Oracces hosts its services on the Shopify platform, which ensures a high level of security and GDPR compliance.
All data is protected through encryption and restricted access.

7️⃣. Data retention period

Customer data is retained for 3 years after the last interaction, unless otherwise required by law.
Billing data is retained for 10 years, in accordance with French accounting regulations.

8️⃣. Your rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access and rectification

  • Right to erasure (“right to be forgotten”)

  • Right to object

  • Right to data portability

You can exercise these rights by contacting us at the following address:
📩 support@oracces.com

9️⃣. Cookies and analytics tools

Oracces uses cookies and audience measurement tools (such as Google Analytics) to improve navigation and website performance.
To learn more, please refer to our Cookie Policy.

🔟. Policy modifications

Oracces reserves the right to modify this policy at any time.
The most recent version is always available on this page.
Users will be notified in case of significant changes.

📬 Contact

For any questions regarding this policy or the processing of your data, please contact us at:
📧 support@oracces.com