eSIM Installation Guide
iPhone with iOS 18
Welcome to Oracces! This guide walks you through every step to install your eSIM on your iPhone. Installation only takes a few minutes and requires no technical expertise.
Before You Begin
Make sure the following conditions are met:
- Your iPhone is eSIM compatible (iPhone XS, XR or newer)
- iOS 18 or later is installed
- You are connected to the internet (Wi-Fi recommended)
- Your iPhone is not carrier-locked
- You have received your Oracces activation email with the link or QR Code
Method 1: Installation via Link (Recommended)
This is the simplest and fastest method. The link in your email automatically configures your eSIM!
Open the Oracces email
Open the confirmation email you received from Oracces on your iPhone.
Look for the "Install my eSIM" button.
support@oracces.com
Your eSIM is ready!
Click the button below to install your eSIM in seconds.
Click the install button
Tap directly on the "Install my eSIM" button from your iPhone.
Your iPhone will automatically open the eSIM settings with pre-filled information.
Automatic opening
Settings open automatically with your eSIM information pre-filled
Confirm the installation
A confirmation screen displays the details of your Oracces plan.
- Check the information displayed
- Tap "Add Cellular Plan"
Oracces Plan
Mobile Data
Your eSIM plan is ready to be installed
Automatic activation
- Wait while the eSIM profile downloads (approximately 30 seconds)
- The eSIM installs automatically
- Tap "OK" when activation is complete
Downloading eSIM profile
Please wait a few seconds
Method 2: Installation via QR Code
If you prefer to use a QR Code or if the link does not work, follow these steps:
Open Settings
Open the Settings app (grey icon with gears).
Settings App
Grey icon with gears
Access Cellular options
In Settings, tap Cellular or Mobile Data.
⚙️ Settings
Add a cellular plan
Tap Add Cellular Plan or Add eSIM.
📱 Cellular
Scan the QR Code
- Choose "Use QR Code"
- Point your camera at the QR Code received by email
- Wait for the QR Code to be automatically detected
Point your camera at the QR Code
Automatic detection
Activate the plan
- Tap "Add Cellular Plan"
- Wait while the eSIM profile downloads (approximately 30 seconds)
- Tap "OK" when activation is complete
Activation in progress
Configuring your Oracces eSIM plan
This may take up to 30 seconds
Method 3: Manual Installation
If neither the link nor the QR Code works, use the manual method:
In Settings > Cellular, tap Add Cellular Plan.
Tap "Enter Details Manually" at the bottom of the screen.
Enter the information provided in your email:
| Field | Information |
|---|---|
| SM-DP+ Address | Provided in your email |
| Activation Code | Code provided in your email |
| Confirmation Code | If required, code provided in your email |
Tap "Next" and wait for activation.
Post-Installation Setup
Once your eSIM is installed, you will need to configure it to use it:
Rename your eSIM
To better identify your Oracces plan:
- Go to Settings > Cellular
- Tap your new eSIM line
- Select Cellular Plan Label
- Choose a name (e.g. Oracces Travel)
Enable Mobile Data
To use the internet with your eSIM:
- In Settings > Cellular
- Tap Cellular Data
- Select your Oracces line
Enable Roaming
- Go to Settings > Cellular
- Tap your Oracces line
- Enable Data Roaming
Verify Everything Works
To make sure your eSIM is properly installed:
- Check that your carrier name appears at the top of your screen
- Try to open a website or an app
- Check your data usage in Settings > Cellular
Common Issues and Solutions
❌ The eSIM does not activate
Solutions to try:
- Check that you have a stable internet connection
- Restart your iPhone
- Make sure your iPhone is not carrier-locked
- Contact our support if the problem persists
📶 No network or mobile data
Check the following:
- Data roaming is enabled
- The Oracces eSIM line is selected for mobile data
- Airplane mode is disabled
- Your plan still has data available
📷 QR Code won't scan
Try these solutions:
- Increase the brightness of the screen displaying the QR Code
- Clean your camera lens
- Make sure the QR Code is complete and not cropped
- Use the manual installation method
⚠️ Error message "Unable to install"
This message may appear if:
- The QR Code or link has already been used (an eSIM can only be installed once)
- Your iPhone does not support eSIM
- The eSIM profile is invalid or expired
Thank you for choosing Oracces!
Have a great trip with your eSIM 🌍