Refund Policy – Oracces

Last updated: October 2025

1️⃣. Introduction

At Oracces, we are committed to providing a reliable, fast, and transparent service.
Our eSIMs are digital products delivered instantly upon purchase.
This refund policy aims to clearly explain the conditions under which a refund may be granted.

2️⃣. Products Covered

This policy applies to all eSIMs sold on www.oracces.com.
As eSIMs are delivered electronically (by email or QR code), they are considered intangible digital products.

3️⃣. No Right of Withdrawal

In accordance with applicable consumer protection regulations, the right of withdrawal does not apply to digital products provided immediately after the order and whose execution has begun before the end of the withdrawal period.

Therefore, once the eSIM has been:

  • Sent by email, or

  • Activated or scanned,

no refund is possible.

4️⃣. Exceptional Refund Cases

Oracces may grant a partial or full refund only in the following cases:

  • The eSIM could not be delivered (incorrect email address, technical issue not attributable to the customer)

  • The QR code does not work and Oracces support confirms a system error

  • The customer contacted support before activation to report an order mistake (e.g. wrong destination)

Each request is reviewed on a case-by-case basis by our support team.

5️⃣. How to Submit a Request

For any refund request, please contact our customer service at:
📧 support@oracces.com

Please include:

  • Your order number

  • The email address used for the purchase

  • A description of the issue (and a screenshot if possible)

Our team will review your request within 48 to 72 business hours.

6️⃣. Processing Time

If the refund is approved:

  • The amount will be credited to the same payment method used for the order.

  • The refund may take 3 to 10 business days, depending on your bank or payment provider.

7️⃣. Non-Refundable Cases

No refund will be issued if:

  • The eSIM has already been activated, downloaded, or used

  • The customer provided an incompatible device for eSIM use

  • The customer experiences poor network coverage due to the local carrier

  • The order was placed with an incorrect email address that was not reported before delivery

8️⃣. Technical Support

Before any refund, Oracces is committed to providing personalised assistance to try to resolve the issue.
Our team is available to check your device's compatibility and guide you through the installation process.

9️⃣. Contact Support

For any questions or help regarding your order, our team is available:
📩 support@oracces.com
📅 Monday to Saturday, 9am – 7pm (Paris time).

🔟. Policy Updates

Oracces reserves the right to modify this policy at any time to adapt to legal or technical changes.
The most recent version is always available on this page.