
FAQ – eSIM Colombia
Is my phone compatible with eSIM Colombia ?
eSIM works on most recent devices (iPhone XS and newer, Google Pixel 3 and newer, many recent Samsung S/Note/Z models). Your device must be unlocked. Check your settings to see if the Add eSIM option is available.
When does the eSIM Colombia activate and how long is it valid?
Unless stated otherwise, validity starts at the first network connection at your destination. Install it over Wi-Fi before departure, then activate data and roaming upon arrival. Duration and data volume depend on the selected plan.
Which local networks does the eSIM Colombia use?
We automatically connect you to the best available carriers in Colombia for optimal coverage (4G/5G depending on the area). If needed, you can manually select a carrier in your settings.
Can I share my connection (hotspot) with the eSIM Colombia ?
Yes, tethering is supported on most devices and plans. Performance may vary depending on the local network and your usage.
What should I do if my eSIM Colombia activation fails? Am I eligible for a refund?
Start by restarting your phone, enabling roaming, checking APN settings and carrier selection. If the issue persists, contact support with your order number. Important: digital products are non-refundable after activation. A replacement or credit may be considered before activation in case of a verified technical issue.