
FAQ – eSIM Islande
Is my phone compatible with eSIM Islande ?
eSIM works on most recent devices (iPhone XS and newer, Google Pixel 3 and newer, many recent Samsung S/Note/Z models). Your device must be unlocked. Check your settings to see if the Add eSIM option is available.
When does the eSIM Islande activate and how long is it valid?
Unless stated otherwise, validity starts at the first network connection at your destination. Install it over Wi-Fi before departure, then activate data and roaming upon arrival. Duration and data volume depend on the selected plan.
Which local networks does the eSIM Islande use?
We automatically connect you to the best available carriers in Islande for optimal coverage (4G/5G depending on the area). If needed, you can manually select a carrier in your settings.
Can I share my connection (hotspot) with the eSIM Islande ?
Yes, tethering is supported on most devices and plans. Performance may vary depending on the local network and your usage.
What should I do if my eSIM Islande activation fails? Am I eligible for a refund?
Start by restarting your phone, enabling roaming, checking APN settings and carrier selection. If the issue persists, contact support with your order number. Important: digital products are non-refundable after activation. A replacement or credit may be considered before activation in case of a verified technical issue.
Connexion haut débit sur le réseau IS - Nova 5G, Síminn 5G
Sans carte SIM physique – pas de frais cachés
Activation immédiate – QR code en quelques secondes
Hotspot disponible – partagez votre connexion avec d’autres appareils
Data uniquement – appels via applis VOIP (WhatsApp, Messenger, Skype)
Forfaits flexibles – 1GB, 3GB, 5GB… valables selon vos besoins
Préactivation possible – jusqu’à 180 jours avant votre voyage